FAQ - Search

Rig problems

Your rig could be offline due to many reasons:
First please check if your rigs are still mining in pool.
If yes then your rigs just have problem connecting with simplemining.net and they will appear as OFFLINE in dashboard.
Most common problems are:
1. Local internet or power proglem - check if your rigs have power and internet connection 
2. Rigs can crash/freeze and be unable to work, reboot rig to see if that helps
3. DNS problem - sometimes DNS you are using can cause problems like that.
First try to chang DNS in your router to most stable Cloudflare DNS servers: 1.1.1.1 and 1.0.0.1
After that, please reboot your router and after that reboot also your rigs and see if that fixed your issue.
4. If problem still persist then please check cloudflare anti DDoS service if they have curently any problems
https://www.cloudflarestatus.com/
If they have curently some problems then most common they will fix it within 2 hours.
5. If the problem is still there then you can check if you are not blocked by cloudflare due to suspicious activity from your internet provider.
If nothing above helped, please contact our support.

The answer is NO you cannot mix them in ONE rig.
In one rig there needs to be either AMD only or Nvidia only.
AMD has different overclocking schema which is not compatible with NVIDIA.

1) Make sure you are running the latest BIOS! (you can also try older ones if newest isn't working)
2) Set device to boot from USB/pendrive !
3) Disable Sound audio card !
4) Enable 4G encode !
5) Set PCIe support to Auto or GEN2 !
6) Enable onboard graphics to default (PEG - > IDG)
7) Set also: power ON on AC power lost, disable virtualisation
8) Plug your monitor into the ONBOARD graphics if you want to take a look on boot process

TB250-BTC: use this bios firmware version because other cause problems: B25CF330.BSS
Z270-P: please plug in pendrive in USB 2.0 (if you have problems with your rig)

If you still have problem booting when pendrive is in blue USB 3.0, please try plugging it into black USB 2.0 also.
Also if you still have problem, try redownloading image and reflashing it again to USB (maybe it get corrupted while downloading).
If that will not help, try using other pendrive - sometimes pendrives just broke.
 

Most common cases:
1. Too much overclocking or undervolting (or custom bios with bad settings)
Lower your overclocking a lot and check if it will help.
If you have custom bios then check if flashing original will fix the problem.
If you have powerstage level in overclock menu set to 6, try chaning it to 7.

2. Bad riser
Low quality risers are very common in causing many problems.
Change riser or use better ones and see if that will help.
Try checking one by one GPU to see if maybe only one is causing problems.

3. Too weak Power supply can cause that rig will reboot or shutdown.
Also too high temperature in room can cause that power supply will just shut off.
For example some Corsair Power supplies can shut down itself if temperature is bigger than 39°C.

This error is very common and it can be related to
1. No gpu can be found by your system
To check how many cards your system found press CTRL-C while the error is being displayed and type:
lspci | grep VGA
If it only shows the integrated gpu from your cpu then your system can't find your mining GPU. Please check cables, riser, power etc.
2. Internet is very slow or does not work at all and the mining process cannot start.

This message occurs mostly in nvidia GPUs when:
- you have entered too much overclock values. Try lower ones like core: 10 and mem: 10 for testing
- riser or risers are broken
- there is problem with Power supply that makes setup unstable

Usability

This is for advanced users.
You can use integrated Shellinabox to open ssh connection to your rig when you are in the same LAN network.
Link to shellinabox is in the RigList actions menu.
login: miner
password: [email protected]
Most common feature is live view of mining console which you can see by executing this command in ssh:
screen -x miner
You can leave this screen by pressing CTRL+A and then letter D on your keyboard.

The easiest way is to take pendrive/hdd with OS image and plug it into Windows PC.
You will see small partition with config.txt file.
Please just enter your email there, but do not add any characters or ENTER characters to this file.

More advanced method is to login via ssh to your rig and enter those commands:
sudo su
nano /mnt/user/config.txt
Edit your email and then save file by pressing CTRL+X , confirm Y and ENTER
Then enter reboot command to apply changes.

Use etcher.io software and just select our image and device you want to flash.
Remember that all data on selected device will be erased.
If you do not see your extra SSD or HDD then you need to click on gear in top right and then click unsafe mode.
Be sure that you are not flashing image to your Windows drive or any other drive that has important data !

You can set them to different values using a comma between each value without space:
Core 100,90,90,90,100,100
Memory 1000,1100,1000,800,900,900
Power 80,100,80,100,80,100

Example OC Settings for Nvidia:

Card

Coin

Algo

Core

Memory

Watts

Hash / Sols

Intensity

GTX P106/1060

ZEC

Equihash

125-150

400-800

70-75

290-300 Sol/s

 

GTX 1070

ZEC

Equihash

125-150

400-800

115

420-440 Sol/s

 

GTX 1080TI

ZEC

Equihash

110-200

100

225

700-730 Sol/s

 

GTX 1080TI

ZEC

Equihash

110-200

100

210

650-660 Sol/s

 

GTX 1080TI

ZEC

Equihash (4 Sol/W)

110-200

100

155

600-620 Sol/s

 

GTX P106/1060

ETH

Ethash

-50

1050-1100

70-75

23-24 MH/s

 

GTX 1070

ETH

Ethash

-50

1100-1200

95-100

30-31 MH/s

 

GTX 1080TI

ETH

Ethash

200

1000

160-180

34-35 MH/s

 

GTX P106/1060

NeoScrypt

NeoScrypt

125-150

0

90-100

710-740 kH/s

22-23

GTX P070

NeoScrypt

NeoScrypt

135-150

0

115

900-1000 kH/s

22-23

GTX 1080TI

NeoScrypt

NeoScrypt

110-200

0

225

1.3-1.4 Mh/s

22-23

GTX P106/1060

Monacoin

lyra2v2

100

0

100

24-25 MH/s

21

GTX 1070

Monacoin

lyra2v2

100

0

136

34-37 MH/s

21-22

GTX 1080TI

Monacoin

lyra2v2

110-200

0

200

57-63 MH/s

22-23

 

Example OC settings for AMD

Card

Coin

Algo

Core

Memory

Core Undervolting

Watts

Hash / Sols

Intensity

RX 470

ETH

Ethash

1150

1900

825

70

27.25

 

RX 580

ETH

Ethash

1130

2100

975

90

29.5

 

Please read about miner options in the specific miner developer thread.
The same is with the pools, if you do not know how to configure pool, please enter your pool help page to see what you need to enter.

SMOS supports up to 13 cards without issues.
Any more cards can cause some problems.
For example in Nvidia rig you will not be able to overclock 14,15,16.... GPUs.

Check the changelog page and see what and when we updated the OS.
Kernel and drivers are not updated automatically so you need to reflash the usb for those to be updated. You can hover mouse over rig name in your rig list and see the kernel you are using.
Make sure to keep your usb and the version of the miner you are using updated for better performance and optimizations.
All other things like scripts, miners are updated automatically to keep compatibility with servers.

If you have rigs named Mistic1 and Mistic2, and you enter in your config 0xDFRESG.$rigName into the config field, then it will be replaced with 0xDFRESG.Mistic1 and 0xDFRESG.Mistic2 respectively.
This is helpfull to see in pool each rig as separate worker and look at stats.

Both public and private ip address of your rigs can be checked in RigList.
Just hover mouse on your rig name and you will see those informations.

Payments

Current price for using simplemining.net ?
The current price for using our service is (0.0027$ per hour per each rig) - that is 2$ per month per every rig that is online.
You can deposit any amount you want, but be sure that your balance will be always positive.

Here is how exactly works our service fee formula:
One month has 720 hours. Every hour we are taking small part that is 2$*1/720 = 0.0027$ from your balance.
We are charging only for rigs that were online for last day.
So if you will plug new motherboard and then sell it, you will not be charged upfront for whole month but only for 1 day.

How to deposit ?
Go to menu "Deposit Fee", choose crypto currency you want to deposit by clicking on button "Deposit via..."
System will generate deposit address assigned to your account.
Transfer any amount you want to this address and then just wait about 2 hours.
Once transfer will be confirmed by blockchain network, deposit will be added automatically to your account.
Remember to keep your balance always positive.
If the transfer will not be added to your account, please verify if you see it in blockchain explorer.
If you will still have problem, please contact our support.

What will happen when you will have negative balance on your account ?
If you will not pay service fee on your current account and you will use rig with other email account then those rigs will be banned permanently in simplemining.net.
In some cases rigs can be stopped if balance is not paid for longer time.
 

If you deposited too much by mistake do not worry.
Some people do that and you are not the only one :)
Please write to our email support as soon as possible.
Please write in email those data:
- email address: (it must match email address from which you are writing email to our support !)
- your currency address where we you want to receive your refund
- how much you want to get back or how much you want to leave on your account
 

SimpleMining does NOT pay anyone.
it's a Operating System that you can use to run your prefered miner like claymore or any miner found in rig group.
You can mine to any pool you want and the pool operator will be paying you.

Support

Fastest way of solving your problems is by going to our realtime chat:
https://chat.simplemining.net
Agents there can help you with some basic problems.

If your problem is still unsolved after asking there, please write email to our support at: [email protected]